Refunds
We do not offer cash refunds. If there is a genuine issue with your order, we will make it right with a replacement or a gift code of the same value.
What we cover
Orders that arrive damaged, defective or incorrect, including leakage, breakage or the wrong fragrance. Because perfume cannot be resold once opened, delivered products cannot be returned for any other reason.
How to raise a claim
Tell us within 48 hours of delivery through our Contact page, and share:
- Your order number
- An unboxing video showing the sealed parcel, the opening and the issue
- Photos of the outer box with its shipping label, and of the damaged or incorrect item
Resolution
Once your claim is verified, you choose: a replacement shipped to you, or a gift code of equal value.
Cancellations
You can cancel an order any time before it leaves our warehouse. Once shipped, it cannot be cancelled. To cancel, reach us through our Contact page with your order number and reason. Approved cancellations are settled with a gift code of equal value.
We may refuse or cancel an order because of stock limits, pricing errors or suspected fraud.
After delivery
We are not responsible for damage caused by misuse, neglect or mishandling after delivery.
